FAQ
Everything you need to know about Keyba™, orders, shipping and returns.
About Keyba™
What is Keyba™?
Keyba™ is a compact everyday bag designed to stay small when you don't need it and unfold into a practical bag when you do. It can be attached to your keys, making it easy to carry wherever you go.
What colours are available?
Keyba™ is currently available in:
- Black
- Brown
How do I use Keyba™?
Keyba™ stays compact when folded and can be unfolded whenever you need extra carrying space. Simply attach it to your keys or keep it with your everyday essentials.
Orders & Payments
What is the price of Keyba™?
Keyba™ is available for ₹1,499.
We may occasionally offer promotional pricing or discounts on the website.
Do you offer Cash on Delivery?
Yes. Cash on Delivery (COD) is available for eligible orders and locations across India.
For COD orders, our team may contact you through WhatsApp or phone to verify your order before dispatch.
Do you offer a prepaid discount?
Yes. Where the offer is available, customers who choose online/prepaid payment can receive 10% off their order.
The applicable prepaid price will be shown during the payment process.
Can I cancel my order?
If you need to cancel your order, contact us as soon as possible.
Cancellation requests should preferably be made before your order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free delivery across India.
How long does delivery take?
Orders are generally dispatched within 24–48 hours.
After dispatch, delivery generally takes 5–8 business days.
Delivery times may vary depending on your location and courier conditions.
How can I track my order?
Once your order has been dispatched, tracking information will be shared when available.
If you have any questions about your shipment, contact us with your order number.
Do you ship across India?
Yes. We currently ship across India only.
Returns & Refunds
Can I return Keyba™?
Yes. We offer 7-day returns for eligible products, subject to our return conditions.
The product must be unused and in its original condition.
What condition does the product need to be in for a return?
The product must be:
- Unused
- In its original condition
- Free from stains, damage or signs of use
- Accompanied by all original tags
- Accompanied by its original packaging, accessories and other items included with the order
Do I need to provide a video for a return?
For return verification, our team may ask you to provide a clear video of the product.
This allows us to verify that the product is unused and meets our return conditions before proceeding with the return.
What if my product arrives damaged?
Please contact us within 24–48 hours of receiving your order.
A clear unboxing video will be required so our team can verify the condition of the product when it was received.
Once the issue is verified, we'll guide you through the appropriate resolution.
What if I receive the wrong product?
Contact us within 24–48 hours of receiving your order and provide a clear unboxing video.
Our team will verify the issue and guide you through the appropriate resolution.
Who pays the return shipping charges?
For eligible returns where the product is being returned because it is no longer required, the return shipping cost is borne by the customer.
The applicable return shipping charges will be deducted from the refund amount.
How long does a refund take?
Once the return has been initiated and the returned order has been successfully verified, the refund will be processed.
The refund will generally be completed within 5–6 working days after the return has been initiated.
Support
How can I contact baezy?
You can reach us through:
WhatsApp: +91 81422 99799
Email: shopbaezy@gmail.com
When contacting us about an order, please include your order number so we can assist you faster.