Refund policy

Returns & Refunds

At baezy, we want you to be happy with your purchase. We offer a 7-day return window for eligible products, subject to the conditions below.

7-Day Return Window

You may request a return within 7 days of receiving your order, provided the product meets all of our return requirements.

To be eligible:

  • The product must be unused and in its original condition.
  • All original tags, packaging, accessories, and other items included with the order must be present and kept in their original condition.
  • The product must not have been washed, altered, stained, damaged, or used.
  • The product should be in a condition suitable for resale.

Return Verification

Before approving a return, our team may ask you to provide a clear video of the product.

This video will be reviewed to verify that the product meets our return conditions and is unused and in its original condition.

Once the return request and product condition have been verified, we will proceed with the return process.

Return Shipping Charges

For eligible returns where the product is being returned because it is no longer required, the return shipping cost will be borne by the customer.

The applicable return shipping charges will be deducted from the refund amount before the refund is processed.

Damaged Products

If your product arrives damaged, please contact us within 24–48 hours of receiving the order.

For damaged-product claims, you must provide a clear unboxing video showing the package and the product from the time of opening.

Our team will review the submitted video and verify the issue.

If the damage is confirmed, we will arrange the appropriate return/replacement process.

Wrong Product Received

If you receive a product different from what you ordered, please contact us within 24–48 hours of delivery.

A clear unboxing video will be required so our team can verify the issue.

Once verified, we will arrange the appropriate return/replacement process.

Products That Are Not Eligible for Return

Returns may not be accepted if:

  • The product has been used or worn.
  • The product has been washed or altered.
  • The product has stains, marks, or other signs of use.
  • The product has been damaged after delivery.
  • Original tags, packaging, accessories, or included items are missing.
  • The return request is made after the 7-day return window.
  • The product does not meet our return-condition requirements.

Refunds

Once the return has been initiated and the returned order has been successfully verified, the refund will be processed.

The refund will generally be completed within 5–6 working days after the return has been initiated.

For eligible returns where return shipping charges apply, the applicable return shipping charges will be deducted from the refund amount before the refund is processed.

How to Request a Return

To request a return, contact us with:

  • Your order number
  • Reason for the return
  • Relevant photos/videos, where applicable

Email: shopbaezy@gmail.com
WhatsApp: +91 81422 99799

Our team will guide you through the next steps.